During the washing cycle, water will be injected into the detergent case, washing the detergent/softener down into the drum. It is normal for some water residue left in the detergent case.

The displayed remaining time is estimated and corrected continually. It is just for reference and subject to change.

The appliance has detected that the load is not balanced and is trying to re-distribute the clothes inside the drum to correct it. It is normal. If the laundry is too light, the spin process may repeatedly start and stop. Please add one to two bath towels to increase the load.

It is recommended to keep the door open after each use, so as to air-dry the remaining moisture insdie the drum. If odor is found continuously, it is suggested to run "Tub Clean" programme with drum cleaning detergent at least once a month for smell reduction.

While washing is in progress or the child lock is activated, the settings cannot be changed. If it is necessary to change the settings, please turn off the appliance, wait for about 10 seconds and turn on the appliance again to re-select the programme.

The “Blue Ag+” works for about three years if used twice a week with normal water conditions (water hardness, water amount and temperature). You can still use the washing machine after the Ag+ part’s service life, but no longer sterilising effect. Please contact our service centre for replacement.

The default programme time cannot be changed. However, there are 4 different drying levels for selection. Customers could choose based on the desired drying time.

If there is only a small amount of laundry, "1H Wash & Dry" programme is recommended (Laundry capacity: 1 kg).

When the washer is under drying mode, doors can only be opened after cooling down due to product safety design. If the issue persists, please contact our service centre for further assistance.